Telesales Agent

About the role

We are seeking enthusiastic and results‑driven Telesales Agents to join our team. In this role you will generate sales through outbound calls, promote telecom products and services, and ensure a positive customer experience.

Key responsibilities

• Handle outbound calls to assigned leads and promote mobile plans, internet packages, and value‑added services.
• Achieve daily and monthly sales targets, including leads, conversions, and revenue.
• Identify customer needs, recommend suitable products, and upsell or cross‑sell to maximize opportunities.
• Maintain accurate customer records and sales updates in the CRM system.
• Handle customer inquiries and objections professionally to convert opportunities into sales.
• Adhere to call quality standards, scripts, and compliance requirements.
• Maintain high productivity levels such as connected calls, talk time, and schedule adherence.
• Stay updated on product offerings, promotions, pricing plans, and market developments.

Required profile

• Minimum 1 year of experience in telesales, call‑center sales, or direct sales.
• Previous telecommunications sales experience is required.
• Strong communication, negotiation, and persuasion abilities.
• Ability to thrive in a target‑driven, fast‑paced environment.
• Fluency in Arabic and English.
• Strong customer service and relationship‑management skills.

Required skills

• Proficiency with CRM systems.
• Competence in using standard computer applications.