Vendor Support Associate – Post‑Sale Operations

About the role

We are looking for a Vendor Support Associate to own the end‑to‑end post‑sale journey for our marketplace. You will act as the bridge between customers, internal service teams, merchants and authorized service centres, ensuring issues are resolved quickly and smoothly.

Key responsibilities

• Handle post‑sale cases such as returns, exchanges, refunds, warranty claims, DOA units, missing accessories and repair requests.
• Track each case from first contact to final resolution within defined SLAs and keep customers informed.
• Coordinate with merchants, internal customer service, brand‑authorized service centres and manage the RTV (return‑to‑vendor) process.
• Work with the commercial team on vendor performance issues and feed insights into vendor reviews.
• Map, document and continuously improve post‑sale support flows, escalation matrices and SOPs.
• Maintain internal knowledge bases and identify automation opportunities.
• Produce regular reports and dashboards on return rates, resolution times, SLA compliance and warranty claim volumes.

Required profile

• Up to 1 year of experience in customer support, after‑sales service or vendor/partner management, preferably in e‑commerce or electronics.
• Strong organizational skills and ability to manage multiple stakeholders.
• Excellent written and verbal communication in English.

Required skills

What we offer

• Opportunity to shape post‑sale processes in a fast‑growing marketplace.
• Collaborative environment with cross‑functional teams.