Client Services Assistant

About the role

The Client Services Assistant plays a key role in delivering a seamless, professional and welcoming experience for clients, visitors and colleagues within the office. This highly visible, hands‑on position blends front‑of‑house hospitality with back‑of‑house workplace and facilities support, ensuring meeting rooms and client areas operate efficiently.

Key responsibilities

• Deliver a professional and welcoming experience for clients, visitors and colleagues as the main point of contact.
• Manage meeting‑room operations, including bookings, set‑up, catering coordination, equipment support and daily inspections.
• Support client meetings, internal events and presentations, ensuring technology and hospitality services meet high standards.
• Coordinate visitor management processes such as access passes, desk bookings and new‑joiner support.
• Operate the office switchboard, answer calls promptly, direct them appropriately and record messages accurately.
• Handle incoming and outgoing post, courier services, deliveries, archiving and related records.
• Provide document and administrative support, including printing, scanning, copying, binding and business‑card management.
• Maintain stationery, catering and pantry supplies, monitoring stock levels and replenishing as needed.
• Conduct regular office inspections, monitoring housekeeping, presentation standards, maintenance issues and health‑and‑safety risks.
• Liaise with contractors, suppliers and building management to keep the workplace safe, efficient and well‑maintained.

Required profile

• Relevant experience in customer service, preferably within professional services, corporate environment or hospitality.
• Confidence managing multiple operational priorities in a busy environment.
• Strong customer‑service orientation with the ability to build relationships at all levels.
• Excellent organisational skills and attention to detail.
• Proactive mindset and willingness to take ownership of office and client‑area operations.

Required skills

• Comfortable using workplace technology.
• Experience with booking systems.