Customer Experience Agent – Buggy Operations

About the role

Join the Qatar Airways Hub Customer Services Team as a Customer Experience Agent in Buggy Operations. You will provide courteous, caring assistance to passengers using the MATAR buggy shuttle service at Hamad International Airport, ensuring a seamless travel experience.

Key responsibilities

• Operate the MATAR buggy cart within the passenger terminal, transporting passengers safely.
• Assist passengers with shuttle services and answer queries about airport facilities.
• Follow SOPs, ISO standards, and KPI requirements set by the department and airport regulators.
• Report any illegal, unsafe, or corrupt activities to supervisors.
• Escalate customer inconveniences or complaints promptly.
• Maintain punctuality, uniform standards, and grooming requirements.
• Collaborate with QAS and MATAR teams to ensure smooth operations.

Required profile

• High school qualification.
• At least 1 year of customer service experience.
• Valid light‑vehicle driving licence from your home country.
• Customer‑facing experience in a service environment; airport experience is a plus.

Required skills

What we offer

• Opportunity to work in an award‑winning, international aviation environment.
• Career growth within Qatar Aviation Services.