Customer Service Manager – Lead Team & Ensure Satisfaction

About the role

The Customer Service Manager will oversee the day‑to‑day operations of the customer support function, ensuring high levels of client satisfaction across all channels. Based in Doha, the role combines team leadership with hands‑on problem solving to drive service excellence.

Key responsibilities

• Manage and motivate a team of customer service representatives.
• Monitor service metrics and implement continuous improvement initiatives.
• Handle escalated customer issues and resolve complaints efficiently.
• Develop and maintain strong relationships with key clients.
• Coordinate with other departments to align service standards with business goals.

Required profile

• Minimum 1 year of experience in a customer service environment.
• Previous supervisory or managerial experience.
• Proven ability to lead and develop a team.
• Excellent communication and problem‑solving skills.
• Strong customer relationship management capabilities.

Required skills

• Leadership
• Team management
• Customer relationship management
• Conflict resolution

What we offer

• Competitive salary package.
• Full‑time permanent contract.
• Opportunity to lead a growing customer service team in Doha.