Customer Services Officer (Qatarization)

About the role

The Customer Services Officer will deliver efficient, friendly, and high‑quality service to QNB customers. The role involves answering queries, providing information, guiding customers through banking procedures, and promoting the Group’s products and services.

Key responsibilities

• Proactively market QNB products to increase sales volume and meet set targets.
• Handle customer queries at the branch within defined turnaround times, ensuring satisfaction.
• Cross‑sell products and leverage existing relationships to improve profitability and retention.
• Maintain service level agreements with internal departments to improve turnaround times.
• Provide accurate data to auditors, compliance, financial control, and risk teams as required.

Required profile

• Strong customer‑focused attitude with the ability to exceed expectations.
• Ability to work within delegated authority and follow established KPIs.
• Good communication skills for internal and external interactions.
• Attention to detail and commitment to cost‑conscious, efficient service delivery.

Required skills

What we offer

• Opportunity to work for the leading bank in the Middle East and Africa.
• Professional development in a dynamic, customer‑centric environment.