General Manager – Luxury Hospitality & Wellness

About the role

The General Manager will lead SHA Mexico, a flagship luxury property that blends world‑class hospitality with preventive medicine and holistic wellness. Reporting to senior leadership, the GM will combine strategic vision with hands‑on operational execution to deliver exceptional guest experiences and strong financial performance.

Key responsibilities

• Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs and guest experience.
• Drive a visible, hands‑on leadership style across all departments, fostering operational excellence and a values‑driven culture.
• Build, develop and retain a high‑performing leadership team capable of delivering strategic and operational results.
• Oversee financial performance, including budget execution, revenue management, cost control and key performance indicators.
• Ensure a seamless, personalized journey for VIP and international clientele.
• Act as the public face of the property, engaging with high‑profile guests, stakeholders and media.
• Promote innovation and continuous improvement to keep the property at the forefront of luxury wellness hospitality.
• Maintain compliance with legal, safety, health, environmental and operational standards.
• Protect assets, manage CAPEX planning and safeguard long‑term property value.

Required profile

• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration or related field; advanced studies in Wellness Management, Luxury Hospitality or an MBA is a plus.
• Minimum 15 years of experience in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role.
• Proven expertise across Rooms Division, Food & Beverage, Finance and Commercial functions.
• Fluent in English and Spanish; additional languages considered an asset.

Required skills

• Proficiency with property management systems and operational software.
• Advanced knowledge of Microsoft Office or Google Workspace.