Guest Relations Agent

About the role

The Guest Relations Agent is the first point of contact for guests seeking information, assistance, or special services at our Doha property. You will ensure every guest receives accurate directions, timely responses to requests, and a warm, professional welcome that reflects Marriott’s commitment to wonderful hospitality.

Key responsibilities

• Provide guests with directions, property amenity details, service hours, and local area information.
• Coordinate with Bellperson, Front Desk, Housekeeping, Engineering, Security, and other departments to resolve guest inquiries and issues.
• Follow up with guests to confirm satisfaction with resolutions.
• Accurately receive, record, and relay messages.
• Handle special requests for guests with unique needs, including VIP arrivals and amenity delivery.
• Maintain compliance with company policies, safety procedures, and confidentiality standards.
• Uphold a clean, professional appearance and adhere to uniform guidelines.

Required profile

• High school diploma or equivalent.
• Strong verbal communication skills in English.
• Ability to stand, walk, or sit for extended periods and lift objects up to 10 lb.
• Customer‑focused attitude with a genuine appreciation for guests.
• Team player who can develop positive working relationships.

Required skills

What we offer

• Full‑time, on‑site position within a global hospitality brand.
• Opportunities for career growth and development.
• Inclusive and diverse work environment.