Guest Relations Officer – OWV Lounge

About the role

The Guest Relations Officer will be the front‑line ambassador for the OWV Lounge at Banana Island Resort Doha by Anantara. You will ensure every guest enjoys a seamless, memorable experience by anticipating needs and responding promptly to inquiries. This role combines proactive service with a commitment to the brand’s high standards of hospitality.

Key responsibilities

• Greet and assist guests entering the OWV Lounge, providing accurate information about facilities and services.
• Handle guest requests, complaints, and special arrangements with professionalism and speed.
• Coordinate with other hotel departments to guarantee smooth operations and timely fulfilment of guest wishes.
• Maintain detailed records of guest interactions and follow‑up actions in the Front Office system.
• Identify opportunities to enhance guest satisfaction and suggest innovative solutions.

Required profile

• College degree in hotel management or a related field.
• Previous experience in Front Office or Guest Services within a hotel or resort environment.
• Excellent verbal and written communication skills in English.
• Strong interpersonal abilities and a service‑oriented mindset.

Required skills

• Proficiency with Front Office Systems for logging guest interactions and managing reservations.