Help Desk & CAFM Coordinator

About the role

We are looking for a Help Desk & CAFM Coordinator to manage service requests and work orders for a large‑scale electromechanical maintenance and facility management project. The role ensures smooth Help Desk operations and accurate data handling within the Computer‑Aided Facility Management (CAFM) system.

Key responsibilities

• Manage daily FM Help Desk operations, receiving, logging, categorising, assigning and monitoring maintenance requests.
• Maintain accurate work‑order information within the CAFM system.
• Coordinate with customers, engineers, supervisors and technicians to ensure timely completion of work orders.
• Monitor outstanding work orders and support fast, effective resolution of service issues.
• Train users on CAFM functionality and established workflows.
• Monitor compliance with Help Desk and CAFM procedures.
• Prepare operational and performance reports.

Required profile

• Higher education degree.
• Minimum 2 years’ experience in Help Desk operations or customer service within FM or a related environment.
• Previous supervisory‑level experience.
• Experience using electronic work‑management systems; CAFM experience strongly preferred.
• Good understanding of technical and non‑technical FM services.
• Fluent in Arabic and English, spoken and written.
• GCC experience preferred.

Required skills

• Proficiency with CAFM systems.
• Experience with electronic work‑management systems.
• Strong Microsoft Office skills.