Inbound Support – Call Center Agent
Linnk Group · Doha
وصف الوظيفة
About the role
The role involves handling inbound customer calls for a leading telecom and ICT services provider in Qatar. You will deliver professional support, resolve queries, and ensure a high level of customer satisfaction.
Key responsibilities
- Answer inbound calls and address service‑related enquiries.
- Resolve customer complaints and manage escalations.
- Provide accurate information about telecom services and process orders.
- Follow established call‑handling and escalation procedures.
- Meet assigned service and performance targets while maintaining quality standards.
Required profile
- Previous experience as an inbound call‑center agent or customer support representative, preferably in telecom.
- Fluent Arabic with a Qatari/Gulf accent (mandatory) and good English communication skills.
- Customer‑focused, disciplined and target‑oriented attitude.
- Ability to work in a fast‑paced environment.
Required skills
- Proficiency with computer applications.
- Experience using CRM or call‑center systems.
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Linnk Group
Doha
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