Key Account Manager – Service

About the role

We are looking for an energetic Key Account Manager – Service to join KONE’s Doha office. The role focuses on building and maintaining strategic relationships with key customers, driving growth and ensuring KONE’s solutions add value.

Key responsibilities

• Manage strategic and core customers, ensuring accurate customer data and hierarchy.
• Develop and approve customer plans, coordinate relationships across customer and KONE organisations.
• Identify commercial or operational risks and raise issues to management.
• Create and manage sales opportunities, share customer insights with account teams, and develop value propositions.
• Negotiate and administer national or frame agreements and oversee the contract portfolio.
• Increase profitability of customer business in line with account plans.
• Handle governmental/public tenders, review ITT requirements, prepare tender documentation and manage RFIs.

Required profile

• Bachelor’s degree.
• Minimum 5 years of sales experience, preferably in business development or prospecting.
• Proven track record in key‑account management and commercial success.
• Strong commercial acumen with excellent negotiation and presentation abilities.
• Customer‑first mindset, proactive and analytical.
• Fluent English; Arabic is a plus.
• Experience in the Qatar market and/or elevator industry is highly desirable.

Required skills

• Tender and contract management.
• Negotiation of contractual terms.
• Customer relationship management.