Multi-Property Assistant EBC Manager

About the role

The Multi-Property Assistant EBC Manager supports the Sales & Marketing team at Marriott International in Doha, handling guest interactions, reservations, and loyalty program activities while ensuring a high level of service and revenue generation.

Key responsibilities

• Answer and process guest calls, requests, reservations, changes, and cancellations via phone, fax or mail.
• Apply sales techniques to up‑sell services and maximize revenue while maintaining guest loyalty.
• Process Marriott Rewards points, issue complimentary gifts, and manage loyalty program transactions.
• Perform general office duties such as filing, emailing, typing, and faxing to support the Sales & Marketing department.
• Assist management in training, motivating, and monitoring staff performance.
• Maintain professional appearance, confidentiality of proprietary information, and adherence to company policies.
• Provide courteous guest service, anticipate needs, and ensure a positive guest experience.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 4 years of related hospitality or sales experience.
• At least 3 years of supervisory experience.
• Strong communication skills and professional telephone etiquette.
• Ability to work independently, follow procedures, and handle confidential information.

Required skills