NOC Monitoring Engineer

About the role

The NOC Monitoring Engineer ensures continuous observation of the company’s IT infrastructure, network devices, cloud services, applications and databases within a 24×7 Network Operations Center. The role focuses on early detection of issues, first‑level troubleshooting and coordination with specialist teams to keep services running smoothly.

Key responsibilities

• Monitor servers, network devices, applications, cloud services, databases and storage using enterprise monitoring platforms.
• Validate alerts, differentiate real incidents from false positives and perform initial impact assessments.
• Create, update and manage incident tickets in the IT Service Management (ITSM) system and follow defined SLA escalation procedures.
• Collaborate with Infrastructure, Network, Cloud, Database, Security and Application support teams to resolve incidents.
• Participate in major incident management, bridge calls and produce operational status, shift handover and dashboard reports.
• Maintain SOPs, runbooks, knowledge‑base articles and ensure compliance with monitoring standards and security policies.
• Contribute to continuous‑improvement initiatives for alerting, incident response and operational efficiency.

Required profile

• Bachelor’s degree in Computer Science, IT, Telecommunications, Engineering or a related field.
• Minimum 5 years of experience working in a Network Operations Center or similar IT monitoring environment.
• Professional certifications in IT operations or monitoring are a plus.
• Experience working in a 24 × 7 shift environment and handling incident escalation.

Required skills

• SolarWinds
• Dynatrace
• Zabbix
• BMC Helix
• ITSM platform (e.g., ServiceNow)