Remote Customer Support Agent

About the role

We are looking for a friendly, dependable and customer‑focused Remote Customer Support Agent to join our team. This entry‑level position handles routine questions, account information, service requests, order inquiries and general support through approved communication channels.

Key responsibilities

• Respond to customer questions via email and live chat in a professional and courteous manner.
• Assist with routine account, product, service or order inquiries using approved company resources.
• Enter and update customer information in approved systems, maintaining accurate profiles and interaction records.
• Create, update and close support tickets, tracking case progress and following response timelines.
• Escalate complex or unresolved issues to the appropriate team and follow up as needed.

Required profile

• Clear written communication and active listening skills.
• Organised, able to manage multiple conversations simultaneously.
• Comfortable working independently in a remote environment.
• Motivated to help people find solutions and enjoy customer interaction.
• Suitable for recent graduates, career changers, return‑to‑work candidates or anyone seeking a first professional remote customer service role.

Required skills