Reservations Agent Intern

About the role

Join Alwadi Hotel Doha’s Reservations team as an Intern and help create memorable guest experiences from the first point of contact. You will work in a dynamic hospitality environment, supporting the handling of room bookings, inquiries, and special requests with professionalism and warmth.

Key responsibilities

• Assist in processing room reservations, inquiries, and booking requests via phone and email.
• Provide accurate information on room types, rates, facilities, and services.
• Enter, update, and maintain booking records in the reservation system.
• Prepare booking confirmations, modifications, cancellations, and special requests.
• Coordinate with Front Office, Sales, and other departments to ensure a seamless guest experience.
• Support the preparation of daily reservation reports and follow‑up on pending bookings.
• Promote hotel facilities, upgrades, packages, and additional services when appropriate.
• Maintain guest privacy and confidentiality at all times.

Required profile

• Strong communication skills, both verbal and written.
• Attention to detail and ability to handle multiple tasks efficiently.
• Customer‑focused attitude with a genuine desire to help guests.
• Team player who can collaborate with various hotel departments.

Required skills

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities to develop talent and grow within the property or across the Accor network.
• Participation in corporate social responsibility initiatives.