Senior Customer Service Agent – Doha Airport

About the role

Qatar Airways is seeking a Senior Customer Service Agent to join its award‑winning team at Hamad International Airport. The role focuses on delivering world‑class service to passengers, ensuring smooth operations and a positive airport experience.

Key responsibilities

• Assist the Customer Service Supervisor with shift reporting and data provision.
• Prevent and report misuse of company assets and manage lost‑property processes.
• Develop and update manuals, policies, and procedures for the senior role.
• Provide accurate information on flights, transport, facilities, and services at the airport.
• Conduct customer satisfaction surveys and contribute to improvement initiatives.
• Coordinate weekly lost‑property disposal with government agencies.
• Monitor terminal standards, cleanliness, and asset serviceability to meet KPIs and SLAs.
• Prepare reports on departures, arrivals, transfer queues, and meals for disrupted operations.

Required profile

• Bachelor’s degree with at least one year of relevant experience, or a High School Diploma with two years of experience.
• Proven ability to deliver high‑quality customer service.
• Fluent in spoken and written English.
• Computer literate and comfortable using digital systems.
• Availability for shift work, including weekends and holidays.

Required skills