Call Center Agent - Banking

About the role

We are seeking a motivated Call Center Agent to join our banking support team in Doha. The role involves handling customer inquiries and delivering high‑quality service as the first point of contact for our banking clients.

Key responsibilities

• Answer inbound and make outbound calls related to banking products and services.
• Provide accurate information, resolve queries and update customer account details.
• Handle complaints efficiently while maintaining a calm and professional demeanor.
• Document interactions and keep customer records up‑to‑date.
• Collaborate with colleagues to enhance service processes and adhere to company policies.

Required profile

• Previous experience in a call centre or customer‑service role within the banking sector.
• Excellent communication skills in Arabic and English.
• Strong problem‑solving ability, attention to detail and capacity to work under pressure.

Required skills

• Proficiency with standard computer systems and software applications.

What we offer

• Full‑time position in a dynamic banking environment.
• Opportunities for career growth and professional development.