Service Crew

About the role

The Service Crew member is the front‑line ambassador of the restaurant, responsible for generating sales and delivering exceptional guest experiences. You will work closely with the Store Management Team to maintain high standards of hospitality, cleanliness, and product quality.

Key responsibilities

• Greet every guest within 5 seconds at the front counter or drive‑thru and provide a warm, friendly welcome.
• Prepare and serve coffee and food items following the "Always Fresh" procedure and product specifications.
• Maintain visual standards, including clean uniforms, tidy dining areas, and a well‑kept exterior.
• Accurately take orders, handle cash, credit cards, vouchers, and issue receipts or refunds.
• Monitor product temperatures, record them in the Time & Temperature Log, and ensure product availability.
• Participate in store meetings, follow all restaurant policies, and keep the front counter organized for peak periods.
• Execute service recovery promptly when guests have concerns, applying the S.E.T. principles (Smile, Eye Contact, Thank You).
• Adhere to health and safety regulations, use personal protective equipment, and report any incidents.

Required profile

• Friendly, attentive attitude with strong product knowledge.
• Ability to work quickly and efficiently under pressure.
• Excellent communication skills and a team‑oriented mindset.
• Commitment to cleanliness, safety, and company standards.

Required skills

What we offer

• Opportunity to develop hospitality and customer‑service expertise.
• Dynamic, fast‑paced work environment.
• Training on product preparation, cash handling, and safety procedures.