Technical Support Engineer

About the role

Nozomi Networks is expanding its Delivery department and seeks a Technical Support Engineer to provide post‑sales support, resolve technical issues and improve processes for OT and IoT cybersecurity solutions.

Key responsibilities

• Deliver break‑fix, consulting and collaborative support to customers across the product portfolio.
• Assist with infrastructure design, deployment, testing, verification and optimisation.
• Coordinate issue resolution with internal Product and Engineering teams.
• Develop and maintain deep knowledge of the full Nozomi Networks product line.
• Create and update knowledge‑base content to position solutions effectively.
• Reproduce customer issues in a lab environment before escalation.
• Provide white‑glove treatment for critical accounts and ensure confidentiality.

Required profile

• Proven experience in a customer‑facing technical support or systems engineering role.
• Background in network security, preferably within support, design, consultancy or operations.
• Strong troubleshooting abilities and excellent written and verbal communication skills.
• Bachelor’s degree in Computer Engineering, Computer Science or equivalent experience.
• Experience with Industrial Control Systems (ICS) security projects.

Required skills

• Unix systems (including FreeBSD).
• Virtualisation technologies.
• Scripting and API integration.
• Common networking and security protocols.
• Installation, configuration and operation of security appliances in complex environments.
• Information security principles.
• PostgreSQL.