Visa Processing & Customer Service Officer

About the role

A travel services company is looking for a Visa Processing & Customer Service Officer to join the team in Doha. The role involves assisting customers, handling visa and travel applications, and ensuring smooth processing from submission to completion.

Key responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Prepare and complete visa and travel applications, collecting and reviewing required documents.
• Follow up with customers regarding missing documents and keep them updated on application status.
• Maintain accurate customer records and application files.
• Coordinate with the team to ensure efficient processing of applications.
• Provide regular updates to customers from submission until completion.

Required profile

• Previous experience in visa processing, travel agencies, customer service, or reception is preferred.
• Good communication and interpersonal skills with a strong command of English.
• Organized, detail‑oriented, and able to manage multiple applications.
• Professional appearance and a customer‑focused attitude.
• Ability to work under pressure and meet deadlines.

Required skills

• Computer skills
• Documentation skills