Alternate Site Manager / CAC Program Manager

About the role

The Alternate Site Manager / Community Activity Center (CAC) Program Manager supports the Site Manager for the Installation Support Services (ISS) contract at Al Udeid Air Base, Qatar. The role ensures continuity of operations, co-oversight of mission-essential services and compliance with all Task Order requirements. The Alternate Site Manager has full authority in the Site Manager's absence and covers recreation services, maintenance, custodial services, linen operations and hospital aseptic services. As CAC Program Manager, the candidate leads fitness center, lounge, community activity center, learning resource center, theater and pool lifeguard services.

Key responsibilities

• Serve as Alternate Site Manager with full delegated authority for daily contract operations and share responsibility for all ISS functional areas
• Oversee operations, staffing, scheduling, quality control and documentation and reporting
• Resolve discrepancies and complaints within 24 and 48 hours respectively, and respond to government personnel within four hours
• Develop marketing strategies and surveys for community activity programs and events, and promote participation
• Take part in inspections, audits and government meetings, including logistics, safety, deployment and force protection forums
• Maintain staffing, training and performance standards; support quality assurance and quality control
• Ensure property stewardship and enforce safety, HAZMAT, environmental and hazard communication standards
• Provide weekly staffing progress reports and situation reports, and support 24/7 operations with availability to report onsite within four hours

Required profile

• Bachelor's degree in Business Management, Hospitality or a related field, or equivalent military/professional experience
• Five years of experience in ISS functions, base operations support or similar contract environments; for the CAC Program Manager, an associate's degree, two years in a managerial position and two years in community center/recreation programs
• Two years of proven leadership experience and experience supervising diverse teams
• Valid US driver's license, US passport and US citizenship (required for Secret clearance)
• Ability to obtain and maintain a Secret US Government clearance and pass contract medical requirements
• High school diploma or equivalent; fluent English; experience with government or military personnel

Required skills

• Proficiency in MS Office and interpretation of technical data, schedules and reports
• Strong administrative, reporting and problem-solving skills
• Ability to work extended hours, six-day weeks and in a deployed, austere environment