Site Manager - Installation Support Services

About the role

The Site Manager is the senior on-site representative responsible for the execution, oversight and performance of all Installation Support Services (ISS) under a Task Order at Al Udeid Air Base in Doha, Qatar. The position directs contract operations across recreation, maintenance, custodial, linen and hospital aseptic services, ensuring compliance with the Performance Work Statement, AFCAP V requirements, Host Nation policies and Air Force mission priorities. The SM has full authority to act on behalf of the Contractor.

Key responsibilities

• Provide overall management, decision authority and daily oversight of all ISS functions and personnel in line with the PWS, and act as the Contractor's main point of contact with the USAF and the Host Nation Government.
• Manage all employees supporting the contract, including PWS and company policies, and oversee contractor and subcontractor staffing levels and qualifications (medical, training, vetting, travel clearance).
• Manage USN and OCN personnel scheduling, performance, discipline and contingency staffing, and lead staffing matrices, risk mitigation and subcontractor integration.
• Implement and manage the Task Order Quality Control Plan, resolve discrepancies within 24 hours and support government performance assessments, meetings and inspections.
• Oversee recreational, maintenance, custodial, linen and escort services, and ensure safety, environmental and HAZMAT compliance.
• Submit and track work orders for facility discrepancies, ensure timely reporting, and comply with U.S. and Qatari laws and DoD/USAF regulations.

Required profile

• Bachelor's degree in Business Management, Hospitality or a related field, or equivalent military/professional experience.
• At least 10 years of experience in ISS functions, base operations support, service delivery management or similar contract environments, including 5 years in a leadership role.
• Valid U.S. driver's license and U.S. passport; must obtain and maintain a Secret U.S. Government clearance (U.S. citizenship required).
• Proven experience supervising multi-functional teams in an OCONUS or contingency environment and working with military or government personnel.
• Ability to work extended hours, 6-day weeks and 24/7 operations, and to report onsite within 4 hours of notice; exposure to desert climate and facility walkthroughs.

Required skills

• Proficiency in MS Office applications.
• Strong leadership, communication, organizational and problem-solving skills.
• Ability to pass contract medical requirements and maintain them during deployment.