AMI System Operator

About the role

Madre Integrated Engineering is looking for an AMI System Operator in Doha to monitor and manage AMI systems, including the Head End System (HES), Meter Data Management (MDM) and communication networks. The role ensures continuous communication between smart meters and central systems and keeps them running reliably.

Key responsibilities

• Monitor and manage AMI systems (HES, MDM, communication networks) and keep communication between smart meters and central systems seamless.
• Identify, troubleshoot and resolve AMI issues related to connectivity, data flow and performance, performing first-level diagnosis of communication failures and network performance problems.
• Escalate complex or unresolved technical issues to higher support levels or vendors as per procedure.
• Analyse AMI operational data and generate performance insights and reports.
• Coordinate with IT, metering, telecom and field teams to ensure system reliability.
• Support system configuration, updates and minor enhancements under supervision.
• Maintain system logs, incident records and operational documentation.
• Ensure compliance with ISO, ISMS, BCMS and cybersecurity policies, and follow corporate Health & Safety and operational procedures.

Required profile

• Bachelor's degree in Electrical Engineering, IT or a related discipline.
• Minimum 4 years of relevant experience in AMI system monitoring, MDM/HES operations or similar environments.
• Strong analytical, reporting and coordination skills, good communication and teamwork abilities.
• Written and spoken English is essential; Arabic is preferred.

Required skills

• Proficiency in AMI systems and operational software tools.
• Knowledge of smart metering technologies and communication protocols.