Application Support Specialist

About the role

We are looking for an experienced Application Support Specialist to ensure the smooth operation of our omni‑channel banking platforms, including branch, mobile, retail internet and corporate internet banking. The role combines functional and technical support, incident management and collaboration with development, infrastructure and business teams.

Key responsibilities

• Provide day‑to‑day production support, manage BAU requests and resolve incidents while meeting SLA commitments.
• Monitor application health using APM tools, analyse logs, detect anomalies and perform preliminary root‑cause analysis.
• Support deployments and releases, validate applications post‑deployment and participate in change‑management activities.
• Assist with patch management, disaster‑recovery exercises, database upgrades and post‑maintenance validation.
• Conduct technical troubleshooting: SQL data validation, Linux server issues, Java log review, API and micro‑service investigations.
• Collaborate with development, QA, infrastructure, DBA and business users; take part in Agile ceremonies.
• Drive continuous improvement by enhancing monitoring, automating processes and maintaining operational documentation.

Required profile

• Bachelor’s degree in Computer Science, IT, Software Engineering, Information Systems or related discipline.
• 3–7 years of experience in application/support, production support or application operations.
• Prior experience with banking or financial applications is preferred.

Required skills

• SQL
• Linux
• Java
• API and micro‑services
• Application Performance Monitoring (APM) tools
• Log analysis
• Release validation
• Patch management
• Disaster recovery
• Database upgrade
• Monitoring and root‑cause analysis