Assistant Director of Front Office

About the role

We are looking for a passionate and dynamic Front Office professional to join our hotel team as Assistant Director of Front Office. In this role you will support the Front Office Director in delivering exceptional guest experiences and maintaining high service standards.

Key responsibilities

• Monitor Front Office staff to ensure prompt, warm, and personalized guest service.
• Communicate Front Office matters to other departments, especially Housekeeping.
• Establish and maintain effective employee relations within the department.
• Assist the Director with employee appraisal, consulting, and other HR‑related tasks.
• Prepare statistical, performance, and forecast reports to aid budget and strategic planning.
• Provide marketing information and support revenue‑maximisation initiatives.
• Monitor and control departmental costs to meet budget targets.

Required profile

• Degree in Hospitality or a related field.
• Minimum three years of experience in a hotel Front Office environment.
• Fluent written and spoken English with immaculate personal presentation.
• Strong problem‑solving ability and knowledge of up‑selling and revenue‑maximisation techniques.
• Computer literacy; familiarity with the Opera property management system is highly regarded.

Required skills

• Opera PMS
• Computer literacy

What we offer

• Opportunity to develop leadership skills in a vibrant hospitality setting.
• Collaborative team environment focused on guest satisfaction.