Assistant Reservations Manager

About the role

The Assistant Reservations Manager supports the Director of Revenue Management by overseeing daily reservation operations at Kempinski Hotels in Doha. This role combines team leadership with hands‑on execution of pricing, yield and distribution strategies to maximise hotel revenue.

Key responsibilities

• Lead the reservations team, manage shift schedules, coach agents and handle escalated guest enquiries, VIP and group bookings.
• Execute daily rate changes, yield strategies, stay controls (MinLOS, CTA/CTD) and monitor inventory to optimise occupancy.
• Conduct rate‑parity checks across OTAs and metasearch channels, addressing pricing discrepancies promptly.
• Maintain seamless connectivity between the PMS, channel manager, CRS and third‑party booking platforms.
• Prepare daily pickup reports, pace updates and cancellation logs for revenue meetings.

Required profile

• Minimum 3 years of experience in hotel reservations or revenue operations.
• Diploma or Bachelor’s degree in Hospitality, Business or a related field.
• Proven ability to supervise and develop a team in a fast‑paced environment.
• Strong analytical mindset with attention to data accuracy.

Required skills

• GDS processes
• Google Sheets
• Microsoft Excel