Associate Domain Support

About the role

The Associate Domain Support works within QNB’s Domain Support department, reporting to the Senior Manager and assisting the Head of Domain Support. The role is responsible for managing assignments and resources, ensuring the smooth operation of QNB’s IT systems and providing day‑to‑day support to bank employees.

Key responsibilities

• Manage and allocate assignments and resources within the Domain Support team.
• Shadow the Senior Manager on projects, deliverables and communications.
• Implement and monitor KPIs and best practices for domain support.
• Update system profiles with enhancements and upgrades.
• Install and validate endpoint agents such as Anti‑Virus, Ivanti, S1 and Algorithm.
• Apply patches, close vulnerabilities and ensure compliance with SLA turnaround times.
• Perform disaster‑recovery simulations and backup verifications.
• Handle change requests (CRs), trouble tickets (TRS) and SARFs.
• Promote cost‑consciousness, efficiency and productivity across the department.

Required profile

• Experience in IT support or domain support within a large organization.
• Ability to work extended hours and meet SLA commitments.
• Strong attention to detail and punctuality.
• Good communication skills to interact with senior managers and team members.

Required skills

• Anti‑Virus solutions
• Ivanti endpoint management
• S1 security platform
• Algorithm‑based security tools
• Endpoint agent installation
• Patch management
• Disaster Recovery simulation
• Backup verification