ATM Application Support Engineer

About the role

We are seeking an experienced ATM Application Support Engineer to join our team in Qatar. You will be responsible for ensuring the smooth operation of NCR ATM networks, handling incidents, and supporting software deployments.

Key responsibilities

• Perform Level 1 analysis of ATM‑related issues and raise tickets with NCR ATM Software Support.
• Support operational projects and resolve day‑to‑day ATM network issues.
• Deploy patches, development releases, and production fixes following SIT/UAT progress.
• Collect and share logs, findings, and relevant details for incidents and support cases.
• Complete assigned technical requests within required timelines.
• Coordinate with technical and support teams for incident resolution and operational activities.

Required profile

• Minimum 5 years of experience in NCR ATM operations and support.
• Strong background in ATM incident analysis and troubleshooting.
• Good understanding of ATM network operations and ticket management processes.
• Effective communication and coordination abilities.

Required skills

• NCR ATM platform
• ATM software support
• Ticket management systems
• Patch and release deployment
• Production fix implementation