Barista

About the role

This barista position serves hotel guests and patrons with coffee and tea beverages. The role covers drink preparation, customer service, cash handling and teamwork within the hotel's food and beverage service.

Key responsibilities

• Prepare and serve a variety of coffee and tea beverages, keeping quality and presentation consistent with established recipes and standards.
• Greet guests professionally, take and process orders accurately, give recommendations and handle inquiries and special requests promptly.
• Know the menu, including specialty coffees, teas and other drinks, and inform guests about ingredients and potential allergens.
• Handle cash and process transactions accurately on the hotel's point-of-sale (POS) system, giving receipts and correct change.
• Keep the coffee preparation area, equipment and service areas clean and sanitized, including coffee machines, grinders and utensils.
• Monitor and replenish coffee beans, syrups and other supplies, and report shortages to the relevant personnel.
• Work with kitchen staff and servers, follow hotel policies, hygiene and health and safety regulations, and attend training sessions and meetings as required.
• Maintain a professional appearance and represent the hotel positively; carry out other reasonable duties assigned.

Required profile

• Ideally a relevant degree or diploma in Hospitality or Tourism management.
• At least 2 years of work experience in hotel operations.
• Good customer service, communication and interpersonal skills are essential.