Bodyshop Administrator

About the role

The Bodyshop Administrator supports the daily administrative operations of an automotive body shop. This role ensures accurate documentation, coordinates with customers, insurers, technicians and suppliers, and helps maintain a smooth workflow while delivering excellent customer service.

Key responsibilities

• Prepare, maintain, and update repair orders, job cards, and customer records.
• Coordinate vehicle intake and delivery schedules and communicate repair status to customers.
• Liaise with insurance companies for approvals, claims, and documentation.
• Process purchase orders, invoices, and supplier payments.
• Work with the parts department to ensure timely availability of spare parts and maintain inventory records.
• Prepare operational reports and maintain accurate filing of repair documents, estimates, invoices, and warranty records.
• Support the Body Shop Manager in scheduling jobs, monitoring workflow, and recording technician attendance.
• Handle customer inquiries via phone, email, and appointment scheduling while ensuring compliance with company policies and safety standards.