Branch Service Assistant – Qatar (Qatari & Children of Qatari Mother)

About the role

The Branch Service Assistant (BSA) supports walk‑in customers at a bank branch in Qatar, handling a range of “Quick Service” requests such as statement printing, QID updates, CIF updates, card activation, IBAN letters and liability or clearance letters. The role also promotes digital‑channel adoption to improve the client experience.

Key responsibilities

• Assist customers with Quick Service requests and ensure accurate processing according to internal SOPs.
• Guide customers toward alternative digital banking channels and educate them on their use.
• Receive and forward customer requests to branch officers for further processing.
• Monitor application status to meet agreed service‑delivery standards.
• Support branch initiatives, refer new business opportunities and maintain branch branding compliance.
• Prepare timely departmental statements and reports as required.
• Contribute ideas for continuous improvement of processes, cost reduction and productivity.

Required profile

• Bachelor’s degree or equivalent.
• Customer‑oriented mindset with strong service orientation.
• Ability to work in a busy branch environment and manage traffic efficiently.
• Attention to compliance with operating procedures and bank policies.

Required skills

• Proficiency in handling banking transactions such as statement printing, card activation and IBAN letter issuance.