Business Process Improvement Specialist

About the role

Qureos Inc is looking for an experienced Business Process Improvement Specialist to lead efficiency initiatives across multiple departments. You will analyze existing operations, design future‑state workflows and support the delivery of transformation projects.

Key responsibilities

• Analyse current business processes and pinpoint improvement opportunities.
• Map both current and future‑state workflows.
• Facilitate process workshops with key stakeholders.
• Develop and maintain Standard Operating Procedures (SOPs).
• Support Lean, Six Sigma and continuous‑improvement programmes.
• Produce business cases, process documentation and KPI reports.
• Monitor implementation of improvement projects and track performance metrics.
• Collaborate with business and technology teams to optimise operations.

Required profile

• Bachelor’s degree in Engineering, Business or a related field.
• Minimum 5 years of experience in process improvement or operational excellence.
• Proven experience with Lean, Six Sigma or Business Process Management methodologies.
• Strong stakeholder engagement and workshop‑facilitation skills.
• Experience creating process maps and detailed documentation.
• Financial‑services background is a plus but not mandatory.

Required skills

• Lean methodology
• Six Sigma
• Business Process Management (BPM)
• Process mapping tools
• Standard Operating Procedure (SOP) development