Butler Service Desk Representative

About the role

The Butler Service Desk role supports guests by handling inquiries, requests, and issues through multiple communication channels, ensuring a seamless and luxurious experience.

Key responsibilities

• Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
• Operate the telephone switchboard, manage wake‑up calls, and direct calls to appropriate extensions.
• Log guest requests, coordinate with relevant departments (e.g., Bellperson, Housekeeping), and follow up to ensure resolution.
• Provide information on room features, property amenities, and local attractions.
• Process room service orders, assist with menu selections, and record transactions in the point‑of‑sale system.
• Assist guests with internet access and in‑room entertainment.
• Maintain professional appearance, confidentiality, and compliance with company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.
• Strong communication skills, clear professional language, and courteous telephone etiquette.
• Commitment to quality assurance standards and teamwork.