Clerk - Front Desk

About the role

We are looking for a proactive Clerk – Front Desk to join our hotel team in West Bay, Doha. The role is the first point of contact for guests, handling check‑ins, check‑outs and a range of guest services while ensuring smooth daily operations.

Key responsibilities

• Process guest check‑ins, assign rooms, issue and activate room keys.
• Handle all payment types, including cash, checks, debit and credit cards.
• Manage check‑outs, resolve late or disputed charges, and balance cash drawers.
• Answer guest calls, messages and requests, providing accurate information about the property and local area.
• Coordinate with Housekeeping to confirm room readiness for arrivals.
• Communicate parking procedures and dispatch bell or valet staff as needed.
• Run daily arrival/departure reports, verify special requests and ensure report accuracy.
• Complete cashier and closing reports in the computer system and follow accounting procedures for receipts.
• Adhere to safety, security and company policies, maintaining a professional appearance and confidentiality.

Required profile

• High school diploma or GED equivalent.
• No prior experience required; ability to learn reservation and cash‑handling systems.
• Ability to stand, walk and lift objects up to 10 lb without assistance.
• Strong communication skills and professional telephone etiquette.
• Commitment to delivering excellent guest service and teamwork.

Required skills