Customer Services Advisor – Vehicle Finance (Qatari candidates)

About the role

The Commercial Bank is seeking a Customer Services Advisor to support its Vehicle Finance team in Doha. You will assist both retail and corporate customers, handling documentation, after‑sales service, and operational tasks within the core banking system.

Key responsibilities

• Provide front‑line support to retail and corporate vehicle finance customers.
• Update deal information (DIM) in the core banking system and ensure proper archiving after payment completion.
• Perform daily operational activities such as amendments, blocking/release, insurance processing, postponements, early settlements, and issuance of various letters.
• Maintain compliance with vehicle release procedures and bank policies.
• Prepare IPG documentation for corporate clients.
• Act as a backup for operational work and resolve customer service issues promptly.

Required profile

• Qatari nationality (or Qatari mother candidate as specified).
• Bachelor’s degree, preferably in business administration, finance, economics or a related field.
• Minimum of 1 month of relevant experience.
• Strong attention to detail and ability to work within established procedures.

Required skills

• Teamwork
• Customer Service Orientation
• Numerical skills
• Bank Operations knowledge
• Change Management