Customer Success Specialist

About the role

The Customer Success Specialist will manage post‑onboarding relationships, ensuring clients adopt our products or services successfully while driving long‑term satisfaction and retention.

Key responsibilities

• Build and maintain long‑term relationships with assigned customers.
• Conduct onboarding sessions for new clients.
• Monitor product or service adoption and usage.
• Identify customer challenges and recommend appropriate solutions.
• Coordinate with Sales and Operations to meet customer requirements.
• Track customer satisfaction and retention metrics.
• Lead regular account review meetings.
• Identify upselling and cross‑selling opportunities.
• Maintain accurate records in CRM systems.
• Prepare customer success reports and performance updates.

Required profile

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 3 years of experience in Customer Success, Account Management, or Client Services.
• Strong relationship‑building and communication abilities.
• Excellent problem‑solving skills.
• Commercial awareness with a customer‑centric mindset.
• Fluency in English; Arabic is an advantage.

Required skills

• Experience with CRM platforms.