Director of Spa

About the role

Rixos Premium Qetaifan Island North, a multi-inclusive resort with a waterpark, private beach, beach club and fine dining, is looking for a Director of Spa. The role oversees the overall operations, strategic direction, financial performance and guest experience of the hotel's Spa and Wellness facilities, delivering luxury wellness experiences while maximizing revenue and maintaining brand and regulatory compliance.

Key responsibilities

• Set the spa strategy, annual business plans, budgets, revenue targets and KPIs, and grow business through partnerships, promotions and corporate wellness initiatives
• Manage budgets, revenue streams (treatments, memberships, retail), pricing, and cost optimization
• Oversee daily operations, cleanliness, hygiene, safety, maintenance, treatment room utilization and regulatory compliance
• Deliver exceptional guest experiences, handle complaints and feedback, and build relationships with VIP guests and spa members
• Lead and develop the spa team, oversee recruitment, set performance objectives, run training and build succession plans
• Work with Sales and Marketing on promotions, membership programs, social media and cross-selling
• Ensure brand and regulatory compliance, conduct audits, protect guest data and keep accurate records

Required profile

• Bachelor's degree or diploma in Spa Management, Hospitality Management, Business Administration or a related field
• 5-8 years of relevant spa and wellness management experience
• Previous experience in a luxury hotel or resort environment
• At least 2-3 years in a senior leadership or Director-level position

Required skills

• Strong financial acumen and business planning
• Knowledge of spa treatments, wellness concepts and industry trends
• Familiarity with spa management systems and hotel operating systems