Employee Relations Officer

About the role

The Employee Relations Officer will support the Employee Relations Manager in handling appeals, grievances and related documentation. This position ensures accurate record‑keeping and timely communication within the Employee Relations department.

Key responsibilities

• Assist the Employee Relations Manager in gathering and organizing supporting documents for each case.
• Review appeals and requests, draft preliminary reports for managerial review.
• Apply company policies and procedures when preparing responses to appeals.
• Record, filter and forward all incoming and outgoing matters, following up as needed.
• Liaise with HR Separations and HR Business Services to confirm receipt and outcomes of appeals.
• Perform additional departmental duties as directed by the Head of Department.

Required profile

• Minimum four years of relevant experience in employee relations or HR.
• Bachelor’s degree (or higher) in Human Resources Management or a related field.
• HR certification is preferred.

Required skills

• Strong knowledge of HR policies and grievance handling procedures.
• Excellent written communication for drafting reports and responses.
• Proficiency in maintaining accurate documentation and records.