Front Office Agent

About the role

The Ned Doha is seeking a passionate Front Office Agent to deliver warm welcomes and exceptional service, creating memorable first impressions for guests from check‑in to check‑out.

Key responsibilities

• Greet and welcome guests upon arrival and departure with a professional demeanor.
• Manage check‑ins, check‑outs, payments and billing accurately while following hotel procedures.
• Handle guest inquiries, requests and complaints promptly to ensure a seamless experience.
• Provide information on hotel services, facilities and local attractions.
• Coordinate with Housekeeping, Concierge, Engineering and other departments for smooth operations.

Required profile

• Previous experience in a front office or guest‑facing hospitality role is preferred.
• Excellent communication, interpersonal skills and a service‑oriented attitude.
• Ability to remain calm, professional and solution‑oriented under pressure.
• Flexible to work shifts, including evenings, weekends and public holidays.
• Fluent in English; additional languages are an advantage.

Required skills

• Proficiency with hotel management systems and front office operations.

What we offer

• Tax‑free salary of QAR 32,400 per year.
• 21 calendar days annual leave plus 11 paid public holidays.
• Private medical insurance for the employee.
• Complimentary meals at the team restaurant and exclusive hotel/dining rates.
• Learning, development and career progression opportunities.