Guest Experience Agent

About the role

As a Guest Experience Agent at W Hotels, you will be the face of the brand, guiding guests through every moment of their stay. You will create memorable, personalized experiences that reflect the "Whatever/Whenever" service philosophy.

Key responsibilities

• Deliver a wide range of services that support guests from check‑in to check‑out.
• Process operational needs, address guest requests promptly, and complete daily reports.
• Share local highlights and recommendations to enhance the guest experience.
• Maintain a safe, professional appearance and adhere to company policies.
• Stand, walk, sit, and move throughout the property for extended periods.
• Lift, carry, push, pull, or place objects weighing up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required.
• No supervisory experience required.
• No specific license or certification needed.

Required skills

• Physical ability to stand, walk, and lift up to 10 lb.
• Strong communication and guest‑service orientation.

What we offer

• Equal‑opportunity employment with a diverse, inclusive culture.
• Training and development within the Marriott International portfolio.
• Opportunity to work in a dynamic, luxury‑hospitality environment.