Guest Experience Agent

About the role

First impressions count. We’re looking for a Guest Experience Agent to deliver seamless transactions, exceptional local insights, and anticipate guest needs at voco Doha Central, a pre‑opening hotel in central Doha. voco Doha Central blends contemporary style, genuine hospitality, and thoughtful comfort in the heart of the city. Ideally located in vibrant central Doha, the hotel offers effortless access to business districts, cultural landmarks and shopping destinations such as Souq Waqif, the Museum of Islamic Art, the Corniche and the Doha Metro, with Hamad International Airport just a short drive away.

Key responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG One Rewards members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check‑in and check‑out process feel swift and seamless
• Staying one step ahead of guests’ needs to anticipate requests and offer tailored recommendations
• Being the guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Required profile

• Strong communication skills to handle guest concerns and compliments
• Problem‑solving ability to turn issues into opportunities
• Fluent in English; additional language skills are an advantage
• Literate and tech‑savvy with good reading, writing, basic maths and computer skills