Guest Experience Expert (Front Office)

About the role

The Guest Experience Expert delivers memorable, personalized service throughout a guest’s stay, ensuring smooth check‑in, check‑out and all interactions in between. This role is central to upholding The Ritz‑Carlton’s Gold Standards.

Key responsibilities

• Process operational needs, guest requests and reports while moving throughout the property.
• Provide local area highlights and assist guests with a wide range of services during their stay.
• Maintain safety, confidentiality, company policies and professional appearance at all times.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work or supervisory experience required.

Required skills

• Ability to stand, walk, lift and carry objects up to 10 lb without assistance.
• Strong communication and guest‑service orientation.

What we offer

• Competitive package including accommodation, flight tickets, transportation, meals and medical insurance.
• Training, leadership development programs and internal growth opportunities within Marriott International.
• Preferential member rates at Marriott hotels worldwide and dining & wellness discounts.