Guest Experience Expert (GSA)

About the role

The Guest Experience Expert (GSA) is responsible for creating memorable and unique experiences for guests throughout their stay. Working across the property, you will proactively address guest needs, process operational tasks, and share local highlights to enhance the overall visit.

Key responsibilities

• Deliver a wide range of guest services, from check‑in to check‑out and everything in between.
• Process operational requests, complete reports, and ensure all guest interactions are documented.
• Provide local area information and recommendations to enrich the guest experience.
• Maintain a safe workplace by following company policies, protecting assets, and upholding confidentiality.
• Ensure professional appearance, communication, and adherence to quality standards.
• Perform physical tasks such as standing, walking, and moving objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required skills

What we offer

• Equal opportunity employment within a global hospitality brand.
• Inclusive culture that values diverse backgrounds and experiences.
• Opportunities for growth and development across more than 400 worldwide locations.