Guest Experience Supervisor (Arabic Speaker)

About the role

The Guest Experience Supervisor ensures smooth check‑in processes, accurate billing, and exceptional service for all guests while supporting the front‑desk team. This role also assists management with staff development and upholds Marriott’s standards of quality and safety.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, and issue keys while handling payments and Marriott Rewards enrollment.
• Maintain accurate guest accounts, ensure rates match market codes, and document any exceptions.
• Compile daily reports, cashier and closing logs, and secure receipts and bank drops.
• Respond to guest requests, coordinate with appropriate departments, and follow up to confirm resolution.
• Notify Loss Prevention/Security of any theft reports and adhere to all accounting procedures.
• Assist management in training, evaluating, counseling, and motivating front‑desk staff.

Required profile

• High school diploma or GED equivalent.
• Minimum 1 year of related hospitality experience.
• At least 1 year of supervisory experience.
• Ability to stand, walk, and lift objects up to 10 lb without assistance.

Required skills

• Proficiency with POS and computer systems.
• Ability to use Marriott Rewards and accounting software.