Guest Relations Agent (Arabic Speaker)

About the role

Rixos Gulf Hotel Doha, a luxury hotel with 378 guest rooms, is looking for a dynamic Guest Relations Agent who speaks Arabic. Working under the guidance of the Guest Relations Supervisor and/or Manager and within the hotel's policies and procedures, the agent provides efficient, personalized, courteous and punctual service, bringing Turkish hospitality to Doha and ensuring every guest feels welcome and wants to return.

Required profile

• High school diploma or bachelor's degree, preferably in Hospitality, Tourism, Hotel Management or a related field.
• Fluent Arabic and English; additional languages are an advantage.
• Previous experience in hotel guest relations, front office, reception, concierge, customer service or luxury hospitality is preferred.
• Ability to understand and respond appropriately to guests from different cultural backgrounds, especially Arabic-speaking guests.
• Willingness to work shifts, weekends, holidays and during busy periods.

Required skills

• Strong guest-service and interpersonal skills, with excellent verbal and written communication and the ability to handle complaints diplomatically.
• Problem-solving: resolving guest concerns quickly while keeping a positive experience.
• Familiarity with hotel systems, email, Microsoft Office and reservation/CRM systems.
• Professional presentation, comfortable interacting with VIP guests.