Guest Relations Manager

About the role

We are seeking an experienced Guest Relations Manager to join a flagship dining concept in Doha. This role is ideal for a confident hospitality leader who thrives in a fast‑paced, high‑pressure environment and is dedicated to delivering world‑class guest experiences.

Key responsibilities

• Lead the guest relations function, ensuring exceptional service and memorable experiences for all guests.
• Welcome and engage VIP guests, executing all VIP protocols and service standards flawlessly.
• Manage guest feedback, complaints, and challenging situations with professionalism, diplomacy, and confidence.
• Resolve complex guest concerns, turning difficult situations into positive outcomes.
• Maintain composure during peak periods and high guest volumes.
• Collaborate closely with the management team to ensure seamless communication across front‑of‑house operations.
• Build strong relationships with returning guests and create outstanding first impressions for new visitors.
• Handle guest enquiries via telephone and email promptly and courteously.
• Support reservations and maintain accurate guest profiles and preferences.
• Continuously identify opportunities to enhance the overall guest journey and uphold luxury hospitality standards.

Required profile

• Previous experience as a Guest Relations Manager or in a similar guest‑facing leadership role within a luxury hospitality environment.
• Exceptional conflict‑resolution and problem‑solving abilities with a calm, composed approach.
• Resilient personality capable of managing demanding situations and high‑profile guests.
• Outstanding interpersonal and communication skills.
• Experience managing VIP guests and adhering to VIP service protocols.
• Excellent telephone etiquette and written communication skills.
• Ability to perform effectively in a fast‑paced, high‑pressure environment.
• Fluent in English and Arabic (spoken and written) is essential.
• Passion for delivering world‑class guest experiences with meticulous attention to detail.

Required skills

• Fluency in English and Arabic (spoken and written).