Guest Service Agent

About the role

We are seeking a dynamic and self‑motivated Guest Service Agent to join our front‑office team at Centro Capital Doha. In this role you will be the first point of contact for guests, delivering professional, friendly and memorable service throughout their stay.

Key responsibilities

• Welcome and check‑in guests following established SOPs, ensuring a warm and efficient arrival experience.
• Process check‑outs in line with hotel standards and handle cash, cheques and foreign‑currency transactions according to credit policy.
• Promote and sell room upgrades to walk‑in guests and address day‑to‑day facilities issues.
• Maintain the Guest Service Desk stocked and operational at all times.
• Collaborate with Housekeeping, Finance, Reservations and other departments to resolve guest requests.
• Protect guest privacy by safeguarding personal information.
• Stay informed about hotel policies, facilities and ongoing events.

Required profile

• Degree in hospitality or related field with front‑office experience in a hotel environment.
• Excellent written and verbal English; additional language proficiency is a plus.
• Strong interpersonal, problem‑solving and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural setting.

Required skills

• Proficiency with hotel property management systems, preferably Opera.
• Computer literacy and basic cash handling skills.