Guest Service Officer – Communications Centre

About the role

As a Guest Service Officer in the Communications Centre, you will be the first point of contact for guests calling the hotel. You will deliver courteous, efficient service, handling a high volume of inquiries while creating a welcoming atmosphere that reflects Hyatt Regency’s standards of hospitality.

Key responsibilities

• Answer incoming calls promptly and professionally, addressing guest questions and requests.
• Provide accurate information about hotel services, reservations, and local attractions.
• Resolve service‑related concerns and ensure appropriate follow‑up.
• Maintain clear and organized call logs and documentation.
• Collaborate with other hotel departments to deliver seamless guest experiences.

Required profile

• Relevant degree or diploma in Hospitality or Tourism Management.
• Strong interpersonal skills with a genuine caring attitude toward guests.
• International experience in luxury hotel brands, demonstrating cultural adaptability.
• Ability to work under pressure and handle high call volumes.
• Fluent English with excellent verbal communication.

Required skills

• Good typing speed and accuracy.
• Professional phone etiquette.

What we offer

• Competitive tax‑free salary and benefits package.
• Opportunities for career growth within a global hospitality company.
• Discounted room rates at Hyatt properties worldwide.