Guest Service Officer – Front Office

About the role

At Andaz Doha, the Guest Service Officer creates a welcoming and memorable arrival and departure experience for guests. Working in the front office, you will handle check‑in and check‑out procedures, respond to guest inquiries, and ensure that all requests are managed efficiently in line with Andaz and Hyatt service standards.

Key responsibilities

• Manage front desk operations, including guest registration, room assignments and billing.
• Provide accurate information and assistance for guest inquiries, reservations and local recommendations.
• Handle guest complaints and special requests promptly and professionally.
• Maintain up‑to‑date records in the hotel property management system (e.g., Opera).
• Collaborate with housekeeping, concierge and other departments to ensure seamless service delivery.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration or a related field.
• Minimum 12 months of front‑office experience in an upscale or luxury hotel.
• Excellent verbal and written communication skills in English.
• Flexibility to work shifts, weekends and public holidays.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using a hotel PMS, preferably Opera.